Sophie Lorre, trading as Sophie Lorre Coaching (ABN 89 153 722 435) is committed to protecting your privacy.

This Privacy Policy explains how your personal information is collected, used and protected when you visit www.sophielorre.com or engage with my coaching services.

I may collect the following personal information:

• First name and last name

• Email address

• Phone number

• Payment details

• Details about your goals, challenges and personal situation (shared through forms or coaching sessions)

• Notes taken during coaching sessions

• Session recordings (only if requested by you and shared privately between you and me)

Your information may be collected when you:

• Submit a contact or enquiry form

• Sign up to my newsletter

• Complete a client intake form

• Make a payment

• Book or attend coaching sessions

• Communicate with me by email or during sessions

I collect your information to:

• Respond to your enquiries

• Provide coaching services

• Personalise your coaching experience

• Send relevant updates or newsletters (you can unsubscribe at any time)

• Improve my website and services

• Process payments and manage billing

• Meet legal and administrative obligations

Your information is stored securely using trusted platforms including Systeme.io, Zoom and Google services.

Reasonable steps are taken to protect your personal data from misuse, loss or unauthorised access.

Your information is not sold to third parties.

It may be processed by trusted service providers such as:

• Systeme.io (website, forms and email marketing)

• Google Analytics & Google Ads (website performance and marketing insights)

• Meta / Facebook Pixel (marketing insights)

• Zoom (coaching sessions)

These providers may store data outside Australia.

This website uses cookies and tracking tools to improve your experience and understand how the website is used.

You can disable cookies in your browser settings at any time, though some features of our site may not work properly if you do.

Your personal information is only kept for as long as needed to provide services, meet legal obligations, or for legitimate business purposes.

When it is no longer required, it will be securely deleted or de-identified.

This website and coaching services are intended for adults aged 18 and over.

I do not knowingly collect personal information from anyone under 18 years of age.

You may request access to or correction of your personal information by emailing hello@sophielorre.com.

This website may contain links to other websites.

I am not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

This Privacy Policy may be updated from time to time.

Any changes will be published on this page and your continued use of the website means you accept the updated policy.

If you are not satisfied with how your personal information is handled, you may contact me first at hello@sophielorre.com.

If you are not satisfied with the outcome, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

If you have questions about this Privacy Policy or how your information is handled, contact:

hello@sophielorre.com